Questions

Please see common questions below, if you'd like to get in touch, please email us at:
hello @ tradmasterstrings.com 

SERVICE QUESTIONS

Shipping Costs & Times
We aim to keep shipping costs low. Rates are based on your country and will be displayed at the checkout.

Most orders ship within 7 days. However, because our string sets are made to order, please allow up to 30 days during busy periods. We’ll notify you if there are any further delays.

Delivery Times

  • EU: 7–14 days (Spain & Italy may take longer)
  • US/Canada: 7–14 days
  • Other Locations: 1–4 weeks

For addresses outside the EU, please allow extra time for customs processing.

Cancellations & Refunds
If your order hasn’t shipped yet, you can cancel and receive a full refund. Please contact us to arrange this.

If your order has already shipped, you can return it at your own cost within 14 days of receiving it. Returned products must be in new, unused condition. Once we receive your return, we’ll refund your order minus our shipping costs.

For customers outside the EU: Please be aware that you are responsible for any customs charges on returns. These charges will be deducted from your refund.

PRODUCT QUESTIONS

What Do All the Numbers Mean?
Our product listings include these details:

  • Set Code: A unique identifier beginning with TM, like TM145. This helps identify specific sets and their gauges.
  • String Gauges: Displayed as 09p, 12p, 18w, 28w—where 09 is the lightest (treble) string and 28 is the heaviest (bass) string.
  • P & W: “p” means plain, and “w” means wound.

What's the Difference Between 80/20, Phosphor, and Nickel?
These terms refer to the winding materials of the wound strings:

  • 80/20 Bronze: Warmer, with a smooth, balanced tone and more midrange presence.
  • Phosphor Bronze: Brighter and crisper, with more top-end sparkle and a lively attack.
  • Nickel: Bright and long-lasting, often offering a vintage-style tone.

What Are Ball-End & Loop-End?
These refer to the way strings are anchored to your instrument:

  • Loop-End: A small loop at the end of the string that hooks onto the instrument.
  • Ball-End: A small ball at the end that fits into a slot to secure it.

What Does Coated Mean?
A protective coating is applied to the string to extend its tone life. Coated strings typically retain their tone 3–5 times longer than uncoated strings.

OTHER QUESTIONS

How Long Have You Been In Business?
Trad Master Strings started in 2020 in Ireland, earning a reputation for high-quality strings for traditional Irish musicians. We’re now proud to offer our strings to musicians worldwide.